Shipping Policy

Shipping Policy

Shipping Across the UAE

Grace Chocolate currently offers delivery across the United Arab Emirates.

As our products are handcrafted and temperature-sensitive, we take extra care to ensure they arrive in perfect condition.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

Delivery Time

Estimated delivery times:

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

Delivery Charges

Shipping costs are calculated at checkout based on the delivery location and order requirements.

Any applicable delivery charges will be displayed before payment is completed.

Temperature-Sensitive Products

Chocolate is sensitive to heat and may be affected by high temperatures if left unattended.

To maintain product quality, we recommend ensuring someone is available to receive the order at the delivery address.

Grace Chocolate cannot be held responsible for damage resulting from packages being left unattended after delivery.

Incorrect Address Information

Customers are responsible for providing accurate delivery details.

Additional delivery charges may apply if an order needs to be re-routed or re-delivered due to incorrect information provided at checkout.

Order Tracking

Once your order has been dispatched, you may receive delivery updates from our delivery partner where applicable.

Delivery Issues

If you experience any issues with your delivery, please contact us within 24 hours of receiving your order and our team will be happy to assist.

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